Purchases may be returned within 60 days of the date your order was shipped. Returned items must be in original condition /packaging, with tags attached, and free of hair, stains, debris or signs of use. Shipping charges are not refundable. Promotional discounts used at the time of original purchase can’t be transferred to new orders but will be honored when exchanging an item for the same style in a different color or size.
Returning/Exchanging goods by mail:
To return one or more items fill out the Return Request Form included with your order (also available here), and send the completed form with the goods VIA INSURED MAIL to:
BRUIN TEAM SHOP
BearWear Mail Order
308 Westwood Plaza
Los Angeles, CA 90095
Please allow 2-6 weeks processing time after your order has been received. Be aware that exchanges are subject to stock on hand at the time we process your return. If the exchange item you’ve requested is sold out, a full refund for your returned item will be processed.
Returning/exchanging an online purchase at our store:
An item purchased online can be returned or exchanged at the UCLA Store on campus in Ackerman Union, under the conditions of our return policy as described above. Please include your original packing slip listing the item you wish to return or exchange.